Privacy Policy roll96 – Your Data Protection

Roll96 (roll96.pro) is a trusted online entertainment platform relied upon by hundreds of thousands of players across Malaysia. We understand that your trust is not given automatically — it must be earned and carefully maintained every day. That is why we are committed to managing your personal information with full integrity, transparency, and responsibility.

This Privacy Policy details the types of information we collect, the purposes for collection, how we protect it, and your rights as a user regarding your own personal data. This document is written in English to ensure all users in Malaysia can understand it clearly and without confusion.

By registering or continuing to use the Roll96 platform, you agree to the terms of this Privacy Policy. If you do not agree, you are welcome to contact our support team before making any further decisions.

Roll96 collects your personal information through several different means depending on how you interact with our platform. The following are the main categories of information that may be collected:

Account Registration Information:

• Full name as stated on your official identification document.
• Date of birth for age verification (18 years and above).
• Active email address and mobile phone number.
• Username and encrypted password.
• Current residential address.

Identity Verification Information (KYC):

• A copy of your Malaysian Identity Card (MyKad) or passport.
• Supporting documents such as bank statements or utility bills for address verification.
• A selfie or facial photo for biometric verification if required.

Financial Transaction Information:

• Bank account number and registered bank name for withdrawals.
• Deposit and withdrawal history.
• E-wallet information used (e.g. Touch 'n Go eWallet, Boost).

Platform Usage Information:

• IP address and device type used.
• Browser and operating system data.
• Game history and wagering activity.
• Login and logout timestamps.
• Customer support interaction data, including live chat session recordings.

Below is a summary of data categories and the purposes for their collection:

Every piece of information collected by roll96 is used for clear and legitimate purposes. We do not use your data for purposes unrelated to the services you use. The following are the primary purposes for which data is used:

• Account management: Creating and managing your account, processing registration, and ensuring the security of your login at all times.
• Transaction processing: Verifying and processing all your deposits and withdrawals accurately and securely via your chosen payment method.
• Legal compliance: Meeting legal requirements related to KYC (Know Your Customer) and AML (Anti-Money Laundering) as set by the relevant authorities.
• Security and fraud prevention: Detecting, investigating, and preventing any fraudulent activity, multi-account use, or platform abuse.
• Customer support: Providing relevant and accurate assistance whenever you contact our 24/7 support team via live chat or email.
• Platform improvements: Analyzing usage patterns in aggregate (without identifying individuals) to improve roll96 features and user experience.
• Service communications: Sending important notifications about your account, terms changes, or security updates that require your attention.
• Marketing (with consent): Sending information about promotions, bonuses, and special offers if you have agreed to receive them — you can withdraw this consent at any time.

Roll96 adheres to the principle of minimal data collection — we only collect what is strictly necessary and nothing more.

Roll96 does not sell, rent, or share your personal information with third parties for their own marketing purposes. However, there are certain circumstances where we need to share your information with other parties:

• Payment service providers: To process financial transactions, the necessary information is shared with the banks and e-wallet operators involved. These providers are bound by strict confidentiality obligations.
• Game providers: Basic account information is shared with third-party game providers operating within the roll96 platform solely for the purpose of delivering gaming services.
• Legal authorities: We may be required to disclose your information to government authorities, regulatory bodies, or law enforcement agencies when directed to do so by applicable law.
• Analytics services: Usage data without personally identifiable information is shared with analytics providers to help us understand how the platform is used and to improve it.
• Within the corporate group: Information may be shared within companies affiliated with roll96 solely for platform operations and to deliver services to you.

Protecting your data from unauthorized access, loss, or misuse is among roll96's highest priorities. We continuously invest in security infrastructure to ensure our platform remains a safe environment for all users.

Technical security measures we use:

• 256-bit SSL Encryption: All communications between your device and roll96 servers are encrypted using the latest TLS protocol, ensuring no third party can intercept your data in transit.
• Two-Factor Authentication (2FA): An additional security layer that requires verification via your second device whenever a login from a new location or device is detected.
• 24/7 activity monitoring: Our automated monitoring system operates around the clock to detect any suspicious activity, with preventive action taken immediately.
• Internal access controls: User data is accessible only to authorised Roll96 staff for specific tasks, and all access is logged for audit purposes.
• Secure backup: Your data is regularly backed up to a secure location to ensure service continuity in the event of unexpected technical disruptions.

While we take all reasonable steps to protect your data, no system is 100% guaranteed. In the event of a security incident involving your data, we will notify you within the timeframe required by law and take immediate corrective action.

Roll96 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functionality, such as maintaining your login session and ensuring smooth navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting anonymous information about how users use our platform to help us identify areas for improvement.
• Functional cookies: Storing your preferences such as language, display settings, and login information (if you choose "remember me") to make your experience more convenient.
• Analytics cookies: Helping us understand website traffic and usage patterns in aggregate using trusted analytics services.

You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality or your experience on the Roll96 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a Roll96 user have certain rights regarding your personal data. Roll96 fully respects and facilitates the exercise of these rights.

To exercise any of the above rights, contact our support team via live chat or email at [email protected]. We will process your request within 7 business days.

Roll96 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active account data: Retained for as long as your account is active and for a defined period after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date, in line with Malaysia's tax and AML legal requirements.
• KYC documents: Retained for the period stipulated by regulatory bodies, typically 5 years after account closure.
• Support communication logs: Customer support chat records are retained for 2 years for quality control and dispute reference purposes.
• Analytics data: Aggregated and anonymised usage data may be retained for longer periods for long-term business analytics purposes.

When the retention period expires and there is no legal basis to continue storing it, your data will be securely deleted or anonymised using methods that ensure no possible recovery.

Roll96 takes child protection very seriously. Our platform is intended solely for individuals aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18.

If we discover that we have inadvertently collected personal information from someone under the age of 18, we will immediately take the following steps:

• Immediately closing the account in question.
• Deleting all personal information associated with that individual.
• Returning any deposited funds through the appropriate channels.

If you believe that someone under the age of 18 has registered on our platform, please contact our support team immediately at [email protected] so we can take the appropriate corrective action.

Roll96 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, the latest legal requirements, or service improvements we offer to users in Malaysia.

When we make significant changes, we will:

• Updating the "Last Updated" date shown at the top of this page.
• Sending a notification to the email address registered on your account at least 14 days before the amendment takes effect.
• Displaying a clear notice on the roll96.pro homepage during the transition period.

Continued use of the roll96 platform after any amendments take effect will be considered your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account and stop using our platform.

We encourage you to review this Privacy Policy page periodically to stay informed about how we manage your personal information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal data, the roll96 support team is ready to assist you.

For formal complaints relating to personal data protection that cannot be resolved through our support channels, you may contact the Department of Personal Data Protection Malaysia (JPDP), the authority responsible under PDPA 2010.